Find Guest Ticket Options: How-To Guide

Ticket Options 

In this article we will discuss the two locations where you can access your attendees' selected ticket options. If you have not set up any ticket options and need assistance doing so, please click here! Ticket options are a great way to acquire attendee data or preferences upon their ticket purchases, such as meal choices, shirt sizes, etc. You are able to locate this information within your Ticket Holders Report as well as within the 'Event Check-In' tab. 

Locating Your Attendees' Ticket Option Selection(s)

Ticket Holders Report

1. You are able to quickly pull a report of your attendees ticket option selections by first navigating to the "Event Actions" button in the upper right-hand corner, shown below. 

2. After clicking the "Event Actions" button, a drop-down will appear. You will first click "Reports" and then select the "Ticket Holders" report. A CSV of this report will download to your device. 

3. Next, you will look for the column title that matches your Ticket Option title. Ticket Options are likely to be found near the farthest right column. In this case, we are looking for the column titled "Meal Choice," shown below. 

'Event Check-In' Tab 

1. You can quickly locate a guest's selected ticket option(s) by first navigating to the 'Event Check-In' tab on the manager portal. We suggest utilizing the 'Event Check-In' tab to locate ticket option selections when searching for specific guests. If you are looking to capture all of your ticket option selections, we suggest using the Ticket Holder Report, listed above. 

2. On the 'Event Check-In' tab, you will first select your desired ticket option column by clicking the column selection icon, pictured below. 

3. Once you click the column option icon, you will select your desired ticket option. For example, the ticket options below show multiple ticket options, associated with different tickets. This allows you to easily choose the ticket option selections you are looking to see.

The example below shows a ticket option from the ticket titled "Single Admission" and a secondary ticket option from the group ticket titled "Table of 8." You can choose to show both columns or just one, depending on your needs. 

4. Once you select your desired column(s), you will click the blue "Load Ticket Option Data" which will then will load any applicable responses. 

Still have questions or want to learn more about Event.Gives Ticketing and Ticket Option features? Please reach out to our support team at support@event.gives!