Purchasing a Ticket

Let's talk about ticket purchases!

In this lesson, you will learn about how supporters will purchase tickets on your event site and how you can purchase tickets on the manager portal on their behalf. 

To purchase an event ticket, supporters will simply visit your event site (event.gives/[your keyword]) and click "Tickets" or "Tickets and Sponsorships" in the upper right-hand corner of the page.

Please note that if your event has only individual tickets available for purchase, the button will say "Tickets." If your includes tables, the button will say "Tickets and Sponsorships." 

Purchasing a Ticket through the Manager Portal as an Event Administrator

1. Select the # of tickets.
2. Enter a promo code (if applicable).
3. Select options (if applicable).
4. Enter the supporter phone number for whom you are purchasing a ticket for.

After you enter the supporter's phone number or email address, the manager portal will search for an associated account. If there is an associated account, the name will automatically populate. If there is not an associated account, you will need to "Create User" before proceeding to the next step.

If you have the supporter's authorization to charge to their credit card, you will choose "Card" and then select "Purchase." Ensure that you have selected the correct card by confirming that it is the large and centered on the checkout screen (see below). 

To complete the payment offline using cash or check, toggle "Card" to "Offline." You can add a payment note as needed for your reporting. We do not suggest purchasing a ticket offline until you have received the payment. 

Once complete, the ticket(s) will appear on the 'Supporters' tab.

Purchasing a Ticket as a Supporter

 

After clicking this button, a window will pop up to present the registration section where they will choose the type of ticket and quantity they want to purchase.

They can add the tickets to their cart with the "+" button and the tickets will be added to their cart, shown on the right side of the modal after they select "Next." To remove a ticket, click the "-" button.

 

 

When the purchaser is ready to checkout, they will click the blue "Next" button and it will prompt them to log in (or register) if not logged in, then send them to their cart to complete checkout via credit card.

 

Move on to lesson five to learn about how to assign and reassign tickets on the manager portal.