Assigning/Reassigning a Ticket

Wondering how to assign or reassign tickets? Learn more below!

Assigning or reassigning a ticket is easy! In this lesson, you will learn how to assign and reassign tickets, both as a ticket holder and as a manager.

As a Ticket Holder:

From the event site, navigate to the menu bar and locate "My Tickets" (or enter the URL:  event.gives/[keyword]/tickets).

This will direct you to your ticket page, which will list all tickets that you have purchased for this event.

To the right of each assigned ticket, there is a blue "Reassign" button. To the right of each unassigned ticket, there is a blue "Assign" button. You will follow the steps below to both assign or reassign a ticket. 

Click this button and a pop-up window will open, asking whether you would like to assign the ticket to yourself or another guest.

If you select "Myself," the ticket will be assigned to you. 

If you select "Another Guest," you will search the guest by their phone number or email address.

Please note that by selecting "I don't have either of these," you will be simply creating a placeholder by adding a name to that ticket. This is not a complete profile and this user will not receive any event messaging. 

• If the guest's phone number or email is associated with an existing account, you will see a pop-up window that displays the associated name. To assign the ticket to this user, click "Submit."

• If the guest is a new user, you will need to fill out the required fields to create their account, and then click "Submit."

As an Event Administrator:

Reassigning a Ticket:

First, navigate to the 'Supporters' tab.

From there, you will need to search for the ticket holder in the search bar.

Click the ellipsis button and select "Re-Assign" from the drop-down menu.

Select the "Re-Assign" button in the bottom right of the pop up window. 

From here, you will search by phone number or email. Please note that by selecting "I don't have either of these," you will be simply creating a placeholder by adding a name to that ticket. This is not a complete profile and this user will not receive any event messaging. 

If the guest's phone number or email is associated with an existing account, you will see a pop-up window that displays the associated name. To assign the ticket to this user, click "Yes."

If the guest is a new user, you will be prompted to either create them as a user, or assign the ticket to their phone number. Assigning the ticket to the phone number will assign the ticket to the phone number with no additional information, so we suggest selecting "Create User." 

From here, you will need to enter the user's first and last name, which are the only required fields. From here, you will select "Save." 

Once you have saved, you will the see the new user has taken the place of the previous ticket holder.

Assigning a Ticket:

Search the table or purchaser name, using the search bar on the 'Supporters' tab.

Locate the ticket that you want to assign and select "Add Attendee."

Almost there - just two more lessons until you have your Master Badge as a Ticket Tycoon!