How to Use Scanners

Ready to learn about using ticket scanners during check-in?

Step 1: Scanner Links at Check-In 

As an event organizer, your first line of defense during check-in is our scanner feature!

Our "Send Scanner Link" capability is on the right-hand side of the 'Supporters' tab.

By typing in a volunteer or staff member's phone number, you can allow them to check in guests using their mobile device. 

Step 2: Giving Browser Access to Camera 

When the link is opened, check-in staff and volunteers will need to allow the browser to access the smartphone's camera: 

Step 3: Scan a Ticket

When a supporter presents their QR code ticket, your volunteer/staff will use their scanner to scan the ticket and complete check-in. 

QR code ticket:

After scanning the ticket:

Volunteers can click "Check In" to complete check in for the ticket holder, or select "Paddle / Seating / Profile / Paysource" to view and edit the ticket holder's profile, view credit card(s), assign paddle number, view table number, or view selected ticket options. 

Once you have checked in the ticket holder, the button will turn green and read "Checked In."

From here, simply click the arrow in the upper left hand corner to return to the scanner. 

Continue to the next lesson to learn about Linked Attendees!