Bulk Supporter Upload Add-On

We offer Bulk Supporter Upload as a way to provide event administrators with the ability to upload a list of attendees. Click here for more information on purchasing this service. This article reviews the process of uploading your supporter list and, optionally, affiliating your uploaded supporters with a ticket. 

How to Locate your Ticket ID to Affiliate Supporters with a Ticket

1. After creating a ticket in the 'Tickets' tab, you will see a number in the upper right hand corner, pictured below. 

2. When creating your spreadsheet, you will want to enter the ticket ID for each user in "Ticket Id" column. If you do not want to affiliate a user with a ticket, enter the value "3." An example can be found below.

How to Upload Your Supporters

1. After purchasing the "Bulk Support Upload" add-on, you will have the ability to upload your supporter list. To do so, start by navigating to the 'Supporters' tab. 

2. Next, click "Bulk Actions" then "Import Supporters." 

3. You will then upload your CSV. An example CSV can be found by clicking "CSV format" in the pop-up window. For a successful upload, the headers and order of the headers in the CSV provided must match those in your CSV file. Once uploaded, click "Next." 

* Please note: An example CSV is attached at the bottom of this article. 

4. Next, ensure the column headers in the drop down menus match the headers from the file you uploaded. To confirm, scroll horizontally to the right. Once you have confirmed that all of the column headers match, click "Next."

5. After confirming your column headers match the example CSV, you will need to ensure there is no missing data in your CSV that would prevent a successful upload. A zero (0) should be entered into cells/fields without relevant data.

6. Next, click "Import." To see newly uploaded supporters, you may need to refresh your 'Supporters' tab.