Resending Receipts

In order to send a receipt to an attendee, you will first navigate to the payout report. This report can be accessed through the "Event Actions" button in the upper right-hand of the manager portal. Click on "Event Actions," choose the "Reports" section which will open another dropdown list of reports, and choose "Payout Report."

From here, you can search for the name of the attendee that is requesting their receipt in the search bar on the top right of the payout report. Click on the ellipses button to the left of their name (the three little dots) and select “View Records.”

In the pop up window, click the name of the attendee to open their profile and confirm the correct email address is on file. If you need to make any changes, you can do so followed by the blue "Save" button.

Once the email address is confirmed click the blue "Resend Receipt" button then "yes" to confirm.

Once you have confirmed that you would like to send the receipt, it will be emailed to the attendee.