If you need to process a refund for an attendee, you can do this within your payout report. This report can be accessed through the "Event Actions" button in the upper right-hand of the manager portal. Click on "Event Actions," choose the "Reports" section which will open another dropdown list of reports, and choose "Payout Report."
From here, you can search for the name of the attendee you are refunding in the search bar on the top right of the payout report. Click on the ellipses button to the left of their name (the three little dots) and select “View Records.”
In the pop-up box that appears, click the “Refund” button next to each item you are refunding.
If you would like for your organization to cover the credit card fees so that your attendee receives a full refund, please contact firstname.lastname@example.org after you have initiated the refund and we can take care of this for you.