Checkout & Item Pick Up from the View Auction Winners Button

The 'View Auction Winners' button is a valuable tool that provides a clear, easy-to-read list of auction winners and item actions, making checkout and item pickup more efficient. Keep reading to discover our best practices for using this feature to streamline the process.

How to Use the "View Auction Winners" Button for Checkout

1. On the ‘Items’ tab of the manager portal, click the green “View Auction Winners” button.

2. Search the winner’s first or last name using the search bar. 

Once the auction items have been closed, they will appear in the winner’s cart automatically.

Depending on your Payment Settings (‘Advanced’ tab), you may see checkboxes for the attendee to opt in or out of fees. If you see a checkbox, be sure to ask the attendee if they would like to cover those fees on behalf of the organization before clicking “Pay Cart.” 

3. Once you have confirmed the last four digits of the card being charged, as well as confirming fee coverage (if applicable), you will click the blue “Pay Cart” button in the bottom right corner. 

If the supporter wants to use a new card, you will click “Add Card” to add in the new credit card information. Click “Save” on the new card before proceeding.

*Please note: that American Express credit cards have a 4 digit CVC on the front of the card, as opposed to the 3 digit CVC on the back of other credit cards. 

If the supporter would like to pay via check or cash, click the "Card" toggle at the bottom of the screen so that the toggle reads "Offline." This will open a Payment Note field, where you can type in "check," "cash," or other payment notes up to 10 characters. Click “Pay Cart” to complete the offline purchase. 

4. Once the items display a “cash” or “card” note under the ‘Paid’ column, you can then dispurse the item and mark it as “picked up” by checking the box in the associated column.