Last Stop: On-Site Experts!
Hey Friend! In the last lesson, you will learn what you can expect from your on-site event expert.
We ask that you hire your on-site event expert no less than 3 weeks prior to the day of your event, in order to allow our team to adequately prepare. Our On-site Event Expert will be by your side for 5 consecutive hours (1 hour before your event and 4 hours during your event) and will also have a direct line to our tech team. If your Event Support extends beyond 4 hours, you will be billed $75 at the start of each additional hour.
Before the Event
Your assigned Event Expert's name, contact number, and email address will appear on the top right of the Event Settings tab.
They will reach out via email to discuss details such as location, parking, dress code, etc. Your Event Expert and the entire Customer Success Team are available to help answer any questions leading up to help ensure a successful event.
Day of Event
Your Event Expert will arrive at the designated location 1 hour before the event start time. They will meet with you and your volunteers to help guide everyone through the check-in process and help answer any questions.
During the Event
Your Event Expert will act as an overall support guide to help as needed. Your On-Site Expert will help with check-in, and they will be able to assist attendees with logging into their accounts and placing bids or donations, as well as answer any questions that you or your attendees have regarding the platform at your event. They will also have a direct line to the Event.Gives Tech Team.
After the Event
Your Event Expert can meet with the team at the end of your event and answer any questions in regards to closing your event, reporting, and how to get your next event set up! They will leave 4 hours after your event starts unless discussed prior.
To purchase on-site support:
- On your 'Event Settings' tab, click the orange "Hire an Event Expert" button.
- Select "Onsite."
- Enter your credit card information and click "Make Payment."
- Our team will be alerted and you will receive an email with the name, phone number, and email address of your event expert.
*If we do not have an Event Expert in your area, additional travel and lodging charges may apply. We appreciate as much advance notice as possible and require all requests be submitted at least 2 weeks prior to your event. Your assigned Event Expert contact info will be sent via email and will also appear on your Event Settings tab. If your event support extends beyond 4 hours, you will be billed $75 at the start of each additional hour.
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