Choosing the Premium Service tier offers multiple helpful features such as a one-time check payment, event set-up support, remote phone support, live captioning, and dedicated concierge service. Premium Service is $1,500.00 (per event) and well worth the money for event organizers that are first-time platform users or would like to work directly with an Event.Gives team member.
One-Time Check Payment:
This feature is helpful if prefer to receive your event payout in the form of a one-time check payment at the end of your event.
Event Set-Up Support:
Event set-up support is a great tool for event organizers who need a second hand setting up their event through the Event.Gives platform. Set-up support gives you access to an Event.Gives team member who can assist you in setting up your personalized event site through the platform using the information you provide them.
Remote Phone Support:
We refer to remote phone support as event insurance! Our remote phone support event experts provide you with two very important services. The first service is a direct phone line to your event expert for an hour prior to your event as well as four consecutive hours during your event. You can utilize this phone line to ask any platform questions you may have. Second, your event expert will be monitoring our support desk and assisting attendees with logging in, placing bids or donations, as well as answering any inquiries that are submitted through the blue support button on your event page.
The live captioning feature allows for your live event to have closed captioning. Closed captioning can be extremely helpful for ***
Dedicated Concierge Service:
Dedicated concierge service allows for you to have access to our Event.Gives customer success team for any questions regarding the platform and how we can assist in making your event more successful!
Digital Live Event Streaming:
Virtual Live Streaming gives you access to all Digital Event features within the Items tab in your manager portal. All live and video features will be available on the right side of the screen under the Items tab under the Event.Gives Live dashboard, once you purchase Live Pro. You can read more about Digital Live Feature here.
Integration with CRM:
Event.Gives has the capability to integrate with other platforms such as Raisers Edge (Blackbaud). This feature will allow you to sync attendees with their donations, bids on auction items, etc... This feature streamlines your organization's reporting and lessens the workload for event organizers and accountants.
The ability for guests to cover Credit Card fees:
Premium Service offers the unique ability to have your guests cover Credit Card fees. Upon check out, guests will be asked if they would like to help support the organization further by covering Credit Card fees. They will see a sliding bar in which they can adjust to whichever percentage they would like to cover or, if they choose to not cover fees, they can type in zero. Since the platform has eliminated platform fees, this feature is extremely helpful in decreasing if not eliminating credit card fees for your event, giving your organization the most event revenue possible.