We ask that you hire your production manager no less than 10 days prior to the day of your event, in order to adequately prepare. Our Production Event Expert will be available for 4 consecutive hours and will also have a direct line to our tech team. If your event support extends beyond 4 hours, you will be billed $75 at the start of each additional hour.
Before the event
Your assigned Event Expert's name, contact number, and email address will appear on the top right of the Event Settings tab.
Your Event Expert will reach out via email within 24 hours, or the next business day, to discuss details such as rehearsals, the Run Of Show, etc. You will get two rehearsals with your Event Expert, and your team, to run through your Run Of Show for your event. Your Event Expert, and the entire Customer Success Team, are available to help answer any questions prior to help ensure a successful event.
Day of the event
Your Event Expert will connect with the team, one hour prior to your event start time. They will help make sure everyone is connected and help answer any last-minute questions.
During the event
Your Event Expert will produce the show based on the most current Run of Show that your team provides. They will be able to assist your MC, Auctioneer, and/or Event Organizer with any production-related questions. They will have a direct line to the Event.Gives Tech Team. *Production Event Expert support does not include the Remote Event Expert Support.
Your Event Expert will meet with the team to answer any questions in regards to closing your event, reporting, and how to get your next event set up! They will leave 4 hours after your event starts unless discussed prior.
This does not include Remote Event Expert support such as answering any questions that may come in through the message icon on your event site from your attendees. We appreciate as much advance notice as possible and require all requests be submitted at least 2 weeks prior to your event. Your assigned Event Expert will contact you via email within 24 hours, or the next business day. Their contact info will also appear on your Event Settings tab. If your event support extends beyond 4 hours, you will be billed $75 at the start of each additional hour.
Want to know more about Event.Gives? Join us for a live demo!
Tuesday at 2 PM EST via Zoom: Deep dive into the Event.Gives manager portal with Q&A.
The second Wednesday each month at 2 PM EST: Participate as an attendee in a virtual live streaming event, featuring Kandice Luisi and one of our auctioneer partners!
COMING SOON: Check out our “7 Minutes to Success” videos on YouTube!
If you have any questions, please feel free to reach out to our support team at email@example.com.