We ask that you hire your on-site event expert no less than 3 weeks prior to the day of your event, in order to adequately prepare. Our Onsite Event Expert will be by your side for 4 consecutive hours and will also have a direct line to our tech team. If your event support extends beyond 4 hours, you will be billed $75 at the start of each additional hour. and will also have a direct line to our tech team.
Before the event
Your assigned Event Expert's name, contact number, and email address will appear on the top right of the Event Settings tab.
They will reach out via email within 24 hours, or the next business day, to discuss details such as location, parking, dress code, etc. Your Event Expert, and the entire Customer Success Team, are available to help answer any questions prior to help ensure a successful event.
Day of event
Your Event Expert will arrive at the designated location 1 hour before the event start time. They will meet with you and your volunteers to help guide everyone through the check-in process and help answer any questions.
During the event
Your Event Expert will act as an overall support person to help as needed. They will be able to assist attendees with logging into their accounts, placing bids or donations, and answer any inquires that are submitted through the blue Support button on your event page. They will also have a direct line to the Event.Gives Tech Team.
Your Event Expert can meet with the team and answer any questions in regards to closing your event, reporting, and how to get your next event set up! They will leave 4 hours after your event starts unless discussed prior.
*If we do not have an Event Expert in your area, additional travel and lodging charges may apply. We appreciate as much advance notice as possible and require all requests be submitted at least 2 weeks prior to your event. Your assigned Event Expert will contact you via email within 24 hours, or the next business day. Their contact info will also appear on your Event Settings tab. If your event support extends beyond 4 hours, you will be billed $75 at the start of each additional hour.