We ask that you hire your production manager no less than 24 hours prior to the day of your event, in order to adequately prepare. Our Remote Phone Support Event Expert will be available for 4 consecutive hours and will also have a direct line to our tech team. If your event support extends beyond 4 hours, you will be billed $75 at the start of each additional hour.
Before the event
Your assigned Event Expert's name, contact number, and email address will appear on the top right of the Event Settings tab.
They will reach out via email within 24 hours, or the next business day, to discuss the communication plan for the day of the event. Your Event Expert, and the entire Customer Sucess Team, are available to help answer any questions prior to help ensure a successful event.
Day of the event
Your Event Expert will connect with you up to 1 hour before the event start time. If you are hosting an in-person event, your Event Expert can guide volunteers through the check-in process and help answer any questions.
During the event
Your Event Expert will act as an overall support person to help as needed. They will be able to assist attendees with logging into their accounts, placing bids or donations, and answering any inquiries that are submitted through the blue Support button on your event page. They will also have a direct line to the Event.Gives Tech Team.
Your Event Expert can help answer any questions in regards to closing your event, reporting, and how to get your next event set up! They will disconnect after your event or 4 hours after your event begins.
We appreciate as much advance notice as possible and require all requests be submitted at least 24 hours prior to your event. Your assigned Event Expert will contact you via email within 24 hours, or the next business day. Their contact info will also appear on your Event Settings tab. If your event support extends beyond 4 hours, you will be billed $75 at the start of each additional hour.