Here are suggestions on how to manage a successful check-out for your event:
30 Minutes-1 Hour prior to event end
At least one person should be at the check-out table 30 minutes-1 Hour before the auction end to process buy-it-now bids or register payment information and answer questions if guests depart early.
All check-out team should be at their stations 30 minutes prior to auction end.
The designated person will hit the red “Close Items” button at the set event or auction end time. This will automatically notify winners, end raffles and send a notification requesting them to confirm payment information.
Winners will line up at the check-out table behind stations. Welcome the winning bidder and ask for name or winning item name or number. Input this into the Search field on the "items tab" to confirm their winning bid and see if they have paid.. Ask them to charge their card if they have not already done so or ask if you can do so on their behalf and then click the shopping cart, choose card or cash and click "Pay cart."
If someone comes up with a dispute about an item click on the "bids" on the item card to review the bid history. If you need to text another bidder to help resolve an issue do so through the text option to their phone. Remember they cannot text you back so give info on who to contact.
At some point after check-out someone will want to send another notification to winners and possibly request payment information. You can resend the payment link on the "event messaging" tab. This only goes out to people with outstanding payments. You can send out the Pickup Message from the "Event Settings" tab. This only goes to people who have won something.
All winners and attendees will get a receipt emailed to them if they provided email information. Continue to contact winners who have not completed payment or picked up their items until all have been retrieved and paid for. Thank attendees for their generosity and tell them how much the event raised if that is of interest.
Contact the Event.Gives team with any follow-up questions. You should sign up for a FREE Stripe Connect account for direct deposit to your connected account to receive your payouts in real time as guests buy tickets or pay for items and donations. If you chose check payout you will receive event proceeds from Event.Gives 45 days after your event.
CONGRATULATIONS on your very successful event!