You can view your event payout report by clicking on Event Actions in the top right corner of your manager portal and clicking on Reports and then Payout Report.
Please see below for an example of the top of a Payout Report as well as a breakdown of how to view it.
-You will see your total amount of received transactions in the top left corner and a breakout below showing how much of that was processed as cash and how much was processed as credit.
-The amount in the center will show you the total amount of processing fees applied to your event. This is a combination of platform fees and the credit card processing fees via Stripe.
-The payout balance section in the top right corner of the page will show if any money owed to your organization or to Event.Gives. Underneath that, you will see a transfer balance listed if you have connected your Stripe account to receive your funds via direct deposit otherwise this will list as $0.
-The Payments and Charges columns will show any additional payments made to Event.Gives including live access functionality, an event representative assigned to your event, etc. These columns should always match as one shows where the system created a charge and the other shows the matching payment. The Payout Report below shows a matching total in the Payments and Charges column. Your Payout Report may look similar to this if you purchased additional support or access for your event.
If you have any specific questions about your payout report, please reach out to our support desk by emailing email@example.com or clicking on the blue support button in the manager portal.